On lookker hopes that you never have to return or cancel any product. If you do so then don’t worry we are there to help you for that, If you do so in any certain circumstances.
Orders Not Shipped
Any order which has not been shipped can be cancelled fully before it get shipped. The amount paid by you would be refunded to you and should reflect in your account within 3-5 Business days.
Order Was Damaged When Recived
We do hard and secure packaging for our products when we ship this to our customers but due to situation which is not in our control, the items delivered to you is damaged in transit. We would be happy to replace the fresh item to you. We would request you to do Videography and Photographs of damage products or you can share unboxing video to our team for fully refund.
False Item Recived
We are proud to announce that we have 3 layer checkout system from select item to till ship it to you. We gurantee that we can not deliver the wrong item to you but if we do so under some situations then don’t be worry about it. You can contact our customer care and tell them about the incident.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions
- Product is damaged due to misuse/overuse.
- Returned without original packaging including price tags, labels, original packaging, freebies and other accessories or if original packaging is damaged.
- Serial number is tempared with.
- Defective products that are not covered under seller/Manufacturer’s warranty.
- Product is used or altered
- If request is initiated after 4 business days of order delivery.
- Free product provided by brand.
Do I Have to return the free gift when I return a product?
Yes, The free gift is included as a part of the item order and needs to be returned with the originally delivered product.